Customer Testimonials
We took our 2013 Toyota Prius in for service and was very satisfied with there prompt service and was very friendly.
Got me in on time-nice waiting area—finished up on time and I was very happy and will return
Technician forgot to reconnect a hose. Drove off & felt rough. I did notice any lights on. Drove nearby for lunch. Lights were on to check engine & a couple of other lights. 1st thought was they would have to have advanced tech work on it, maybe 2hr. Within about 30’ I was able to leave.
Nick's experience really comes through. I purchased my first new vehicle in almost 20 years and usually don't enjoy the process at all. Nick and Carver provided me with a pretty laid back approach. After a lot of online research and visiting another lot, I ended up with what I considered a fair price. The rest of the purchase was efficient as well. I would definitely recommend Nick and Carver if considering Toyota.
Good and timely service. Friendly folks
Miguel, Nick ,and Jason are the go to guys they get er done
Quick 20k service. Oil, filter, rotate and balance tires and change cabin air filter. Plus multi point inspection. And I was out of there in one hour. Impressive!
Friendly and courteous check-in. The process seemed rather long for an oil change and tire rotation? Overall Good!
On top of their work, good interactions with the employees, excellent quality.
This appt went well & appreciated the Service Provided.
Following a frustrating and lengthy car buying experience, Jason at Carver reached out to me to follow up. Further explanations were provided as to why our experience was not like past experiences with this dealership. I appreciate the follow up and commitment for quality customer service. So, even though our purchasing experience was 1/5 stars, the overall end result was good.
People very kind, service of mi car in reasonable time, waiting area clean, I only missed the old coffee machine that made a very good French vanilla coffee.
Whole team was great! From sales to finance!
Service rep Mark did a nice job!
Jalen was amazing to work with from the moment I inquired about the truck. I live 2+ hrs away so he took videos of the walk around of the truck and of the inside .He was willing to take video of anything I wanted to see on it before I made the drive. I liked the truck but Jalen is what sold me on driving 2+ hrs to do business with Carver Toyota!! In addition, he wasn't pushing at all. He would respond to my text in a timely manner without blowing my phone up. Would recommend Carver to anyone looking ... Read More Google - Jul 9, 2025
Had a good experience. Bryant Phillips was our salesman and we would definitely recommend him.
Work began promptly and was completed to my satisfaction
Great sales dept. Not pushy which is what we like. Will definitely go back!
Robert and Richard were awesome to work with. They made the typically drawn out painful process fun and painless. Record time for paperwork and explanations. Plus surprising our daughter with her Tacoma they put a big bow on it and she was floored. Highly recommend this dealership.
Larry and Jason were absolutely fantastic. Between Larry’s stories and Jason’s jokes, i had the best experience. They were able to work with me on a vehicle I so dearly wanted and get me what I needed! 10/10 would recommend!
Shea is the sole reason that I bought a new Toyota Tacoma from Carver Toyota. Shea made me feel comfortable and never pressured at all. He continues to go above and beyond for me and my service issues. I have and will continue to recommend Shea to my friends and family. Shea is awesome!!
Broke glove box lid Stripped screws on air filter Screwed up odometer Have to order new screws to replace broken ones Too too rough on my car, careless Not coming back again
(Translated by Google) Excellent work thank you (Original) Un trabajo excelente gracias
Today's visit was just for one of those "freebies" during that two-year free service you get when you purchase.
The service writer explained that "This service will include a free multipoint inspection (a $30 value) and a tire rotation".
Seriously? We drove an hour and a half - one way - for a 19-minute inspection that included a new sticker on the windshield that alludes to the possibility that you had an oil change. But when you read the service report all it says is that they reset the service timer. Meaning NO OIL CHANGE. The ... Read More Google - Jul 3, 2025
Went in for recall and the service employees were very courteous and helpful. Even got done earlier than projected.
Thank you for all your help in making this happen for my little family!!!!! You made our process easy, even with two toddlers!! Thank you! We truly appreciate all your help with this big purchase!
They were very helpful and easy to work with, and knowledgeable about their vehicles. It was a pleasant experience.
My brother bought a car off of Jalen Barnes with Carver Toyota, and he was very happy with it. Got it at a price he can afford
Totally will be recommending Carver and Nick to those I know in search of a vehicle. Great experience from start to finish.
We like our sales man Kyle, he helped us get the ideal car that us within our budget but will last awhile, it was a one stop dealership for us.
Shea is very thoughtful of my transaction explaining all details of my purchase process and offering timely advice on any questions that I have Shea also offered to help me with the additional items that I want to be installed to my vehicle to make it a smooth experience. I highly recommend everyone to ask for Shea if you want to visit Carver Toyota in the future.
Shea is excellent and made everything very smooth. I was not in the dealership for long and he was great with answering any questions I had. Would absolutely recommend him to anyone looking for a car!
Everyone was super nice and understanding. Very friendly, funny, smiling and laughter. Thank you for my new ride! I would send people to you if they are looking for a vehicle!
Bryce was very patient and easy to work with. He responded promptly and answered all of my questions!
It was a great experience dealing with this group of guys. Super happy with my new truck. I told James what I wanted and he got the truck. Definitely, will be back.
Great experience again my 3rd vehicle purchased from Nick at Carver Toyota. I’ve also sent a few family members in as well. I also have had no issues knock on wood with their service department.
Thank you, Nick and Carver Toyota for a great experience with the purchase of my new vehicle.
They did my oil change and ran diagnostic test and I was in and out pretty fast
They were friendly and efficient and really enjoyed chatting with Larry. The financing part of the process was quite simple. Enjoyed it.
I came in with a handful specific features on my 'wish list'. There was a car on the lot that checked most of the boxes, but it sold before I was able to make a decision. Kyle was great. He worked with me to get everything on my list within my budget even though it meant taking some extra search efforts.
Worked with Kyle, super smooth easy process. Really tried to work out the best deal possible. Super personable and easy to talk to
No pressure to buy and cleaned off any dirt that was on the vehicle. Great
Good service visit.
Purchased a 2017 Jeep Wrangler really happy with service Great job with all the details was a great deal very satisfying. Experience from salesman and add ll the staff
Warranty replacement on battery was performed - No issues. Service department installed 2 new hatch cylinders and they are working fine.
I made the drive from Louisville to shop for a new Toyota EV at Carver and it was a great choice. Jaylen and Richard were so helpful and made the process so easy. They worked with me on a great price. So happy with the service I received. It was worth the drive and I definitely urge other to stop by
We had a
The visit was fast and friendly as we dropped off our Sienna van for multiple repairs planning to pickup next day.
I got a letter about a recall on my rav4 so I called Carvers & made an appointment. They said it would take a couple hrs but it actually was more than 4 hrs. But everyone was very friendly & informative on what they did.
Carver is the best! Highly recommend this dealership for all things Toyota.
I had a very delightful experience purchasing a car at Carver Toyota of Columbus . Thanks to everyone involved.
Always good service
For those in Louisville or Indianapolis seeking a truly exceptional car-buying journey, a visit to Carver Toyota is unequivocally worth the drive. Our experience with Jalen and Richard was nothing short of phenomenal, setting a new standard for customer service in the automotive industry.
From the moment we stepped onto the lot, Jalen, our salesperson, created a refreshingly low-pressure environment. His approach was a welcome departure from the high-pressure tactics often encountered at other dealerships. He was incredibly easy to work with, demonstrating a genuine interest in understanding our needs and preferences rather than pushing a particular sale. His openness ... Read More Google - Jun 26, 2025
Kyle Greathouse did a fantastic job getting me exactly what I wanted.
I highly recommend working with Bryce. He made the process very straightforward and he is very knowledgeable. The sales experience was she mole and fast via mostly text and electronic signatures. Very happy with the experience!
Larry was very helpful in tracking down my desired vehicle and made it a great car buying experience.
Kyle G was very helpful and answered all our questions and I us in the Truck we wanted!
It seems like the only people that care to help us with anything are the salesperson that we worked with and the 2 finance guys. The rest just seem to be going about their day at the office. Seems odd for a client centered business. I’ve been to other dealerships that seems more engaging to assist customers.
Had a pleasant experience with Carver Toyota with my recent used car purchase. Bryant was the BEST. He took time to understand my needs and he and the entire staff delivered. Made the process easy and quick. The car was as described in the ad. Will go to them on my next car purchase.
Last 2 times I called for service, operator forwarded me to service but know one answered. This last service I called 2 times, left a message on second call. My call was not returned, third call I insisted on talking to a person! Then, I Didn’t realize I would not get all my Toyota care complimentary service due to expiration. Cost for oil change and tire rotation was just under 150 dollars. A bit steep I thought. They didn’t rest the maintenance reminded, it’s still telling me I need service!! Ug, I won’t be back, unless warranty and all ... Read More DealerRater - Jun 22, 2025
My nephew, Bryce, did an excellent job. I would recommend anyone to consider his assistance.
Kyle G. Was very helpful in helping us select and getting us into our new truck!
I went to buy my Rav4 and I wasn't pressure. I did end getting from a difference dealership. They didn't have exactly what I was looking for it. But, I am back to Carver for my first service on my new auto. They listed my requests and exactly in time I was received and also the job was done in the time that was expected. How should be no pressure, listen my request and on time. Thank you and I hope they will be always like that!
Generally, a good, responsive dealer w a reliable service center. Sometimes service has been not always perfect, but they make good usually in the end. I chose Carver over both Bloomington Royal (which after major screw ups in the Toyota service department, I stopped using years ago - and bad service center reputation continues to this day) and Jasper Uebelhor Toyota, which was good as a dealer and mostly ok as a service center - they missed some major issues and never fully fixed a Camry acceleration issue... But a reasonably reliable service department as of 2019 when last used). I ... Read More Google - Jun 20, 2025
My wife and I recently had a fantastic experience at Carver dealership when we purchased a new Lexus. Let me break down the positives and negatives from our visit:
Positives:
* Exceptional Sales Support: Robert Spielman, our sales support person, was wonderful. He made the entire process smooth and easy for us. This kind of customer service enhances the buying experience significantly.
* Supportive Team: The entire team at Carver was very helpful and supportive throughout our visit. It’s great when you feel genuinely cared for by everyone involved.
* Inviting Atmosphere: The dealership had an inviting and friendly atmosphere, which made ... Read More Google - Jun 20, 2025
Great service.
My service writer was very pleasant and kept me up to date on my car. Brandon my tech for some work that needed to be done and had me fixed up and on the road before earlier than expected. Thanks for the great service
Had a very pleasant time experience buying a car at Carvers. James was great salesman! the finance team and sales manager all worked with my son to get to a payment that was affordable and worked with lenders to get a good interest rate! If you need a car this is a good place to look!
The service was excellent. Service was explained and my wait time was short.
Nick was extremely helpful and accommodating. This was one of the most pleasant experiences I’ve had with purchasing a vehicle. Would recommend him and this dealership to anyone!
On time and efficient.
Love this dealership and the care and customer service that they provide to their customers
Very good service. Wait time was slightly longer. However, the service person kept me informed of the status.
Everyone there is very nice and friendly,helpful. Very positive attitude towards us and very knowledgeable
I have always liked Carver Toyota this is my third vehicle and Rob was very helpful as the finance guys
I brought my 2013 Toyota RAV4 in for service on a suspected brake issue. Carver does a complete check of your car, which is extremely helpful.
I worked with Mark, in the Service Dept. Mark actually found that a part on my car had been recalled, and added that to my ticket.
Mark went through the Technician’s findings, and got my approval before they began.
A kind gentleman that drives the Van took me to the outlet, and picked me up when they had completed the work on my car. He was so helpful and kind! I cannot remember his ... Read More Google - Jun 14, 2025
Always help us sincerely. Thank you so much.
Shea was very personable. He didn't pressure me and I felt at ease right away. He is a very good salesperson.